Your data, export and deletion

What is stored

• Account and workspace data: your profile, members, settings.
• Signals: the raw message, the parsed result and the routing decision.
• Trades: orders sent, fills, modifications and closes.
• Encrypted broker credentials, where the platform requires them.
• Audit and security events.

Exporting

• Trade history exports as CSV from the trade list — the usual route for tax and journalling.
• A full account export is available from Settings → Account.
• Enterprise workspaces can pull the same data continuously through the REST API.

Deleting your account

1. 1

   Stop trading and disable your broker accounts first

   Deleting PipSync does not close positions at your broker, and the deletion request does not disconnect broker accounts: copying can keep running during the grace period. Use Disable auto-trading on your channels and disable or delete your accounts under Trading Accounts.

2. 2

   Export anything you want to keep

   Settings → Account → Data & Account Deletion → Download my data (Download ZIP).

3. 3

   Request deletion

   Settings → Account → Data & Account Deletion → Request deletion. You are signed out and a recovery email lets you cancel within a 30-day grace period; after it your data is anonymised, except records we are legally required to retain, such as invoices.

Retention periods and the legal basis for each are in the privacy policy.