Question 1

How does pricing work?

Accepted Answer

Free is $0 and needs no credit card. It covers 1 signal source, 50 parsed signals per month and 7 days of history, with 0 broker accounts and no auto-trading. Paid plans start with Starter at $24/month and are billed at checkout. Current prices are on the pricing page, which reads the same billing data as your invoice.

Question 2

Is there a free plan?

Accepted Answer

There is a permanent $0 Free plan for parsing: 1 signal source, 50 parsed signals per month and 7 days of history. Free needs no credit card and includes no broker account or auto-trading. Paid plans are billed at checkout and require a payment method.

Question 3

Can I cancel at any time?

Accepted Answer

Yes. There is no lock-in. Cancel from Settings → Billing and you keep access until the end of the period you already paid for. Cancelling never deletes your data.

Question 4

Is annual billing cheaper?

Accepted Answer

Yes — annual billing is priced with months free compared to paying monthly. The exact discount for your plan is shown at checkout.

Question 5

What happens when I upgrade mid-period?

Accepted Answer

The new limits apply immediately and the charge is prorated for the remainder of the current period.

Question 6

Which brokers does PipSync support?

Accepted Answer

Connectable today: MetaTrader 5, Match-Trade, Binance, Bybit, cTrader. Interactive Brokers is on the roadmap, without a date yet. Any broker offering one of the supported platforms works — PipSync connects to the platform, not to a specific broker brand.

Question 7

Does PipSync hold or move my funds?

Accepted Answer

No. PipSync places and manages orders on your broker account and never has custody of your money. MetaTrader has no withdrawal API at all, and exchange API keys should be created without withdrawal permission.

Question 8

Can I connect more than one broker account?

Accepted Answer

Yes, up to your plan's limit. One signal source can trade several accounts at once, and each account sizes positions from its own balance.

Question 9

Can I run it on a demo account?

Accepted Answer

Yes, and you should for the first weeks. Demo accounts connect exactly like live accounts and count the same against your plan limit.

Question 10

Does it work with prop firms?

Accepted Answer

Technically yes — prop firms hand you a normal platform login. Check your firm's rules on automated execution and copy trading first, and size your trades so a run of losses stays well inside theirs. The optional Max Daily Loss (Settings → Trading) stops new copied trades for the rest of the UTC day; set it below the firm's daily rule. PipSync has no total drawdown limit of its own.

Question 11

Do I need a VPS or to keep my computer running?

Accepted Answer

No. Everything runs server-side. Signals are processed and orders routed whether your machine is on or not.

Question 12

What risk controls are available?

Accepted Answer

Risk per trade as a percentage of your balance, Min Lots and Max Lots, and a cap on open positions (Max Open Positions). You can also leave auto-trading off and approve each signal by hand. Per channel (Channels → your channel → Settings → Auto-trade → Signal filters) you can block or require keywords, block or allow symbols and limit trading to the Asia, Europe or US session. Per linked account (Channels → your channel → Per-account settings) you can also set a symbol whitelist, a session filter, Min TP, Max SL, Max Spread and a max risk per trade. Optional and off by default, Max Daily Loss and Max Trades/Day (Settings → Trading or Trading Hub → Risk Settings) refuse new copied trades on an account for the rest of the UTC day once reached. PipSync has no total drawdown limit, no news blackout and no weekend rule.

Question 13

Is there a daily or total drawdown limit?

Accepted Answer

A daily one, optional and off by default: switch on Max Daily Loss under Settings → Trading or Trading Hub → Risk Settings. Once an account's equity, open positions included, is that far below its level at 00:00 UTC, new copied trades on it are refused until 00:00 UTC, even if the equity recovers. Switched on during the day, it measures from then, not from 00:00 UTC. Open positions are never closed, and orders you place yourself are not blocked. Max Trades/Day caps the copied signals per account and UTC day. There is no total drawdown limit: keep Risk per trade low enough that a run of losses stays inside your broker's or prop firm's limit, set Max Daily Loss with a margin below their daily rule (their day may start at another time and be measured on the balance), and watch the account yourself.

Question 14

What if a signal has no stop-loss?

Accepted Answer

A signal without a valid stop-loss and take-profit is refused: the sizing formula cannot work without the stop, and a position with no stop has undefined risk. For a Telegram message, PipSync waits for the provider to edit in the missing level.

Question 15

How fast is execution?

Accepted Answer

The parse-and-route path is a fraction of a second; the dominant delay is your broker's own execution and the market's spread at that moment. For scalping signals with very tight stops, that broker-side latency matters more than anything PipSync does.

Question 16

Does it handle 'close half' and 'move SL to break-even'?

Accepted Answer

Yes. Follow-up messages are matched to the position they belong to and applied as a partial close or a stop modification. Messages that cannot be matched are logged and never applied to another trade.

Question 17

Is my data secure?

Accepted Answer

All traffic is TLS-encrypted. Broker credentials are stored through app-managed encryption where storage is required, and are never returned by the API or written to logs. Workspaces are isolated from one another, and two-factor authentication is available on every account.

Question 18

Why does PipSync need my broker password?

Accepted Answer

MetaTrader requires account credentials to place and manage orders programmatically — there is no token mechanism. That password cannot withdraw funds. cTrader avoids the question entirely by using OAuth, where you authorise access and can revoke it at cTrader.

Question 19

Is there two-factor authentication?

Accepted Answer

Yes, TOTP-based, under Settings → Security. Enable it before connecting a live account.

Question 20

Can I delete my data?

Accepted Answer

Yes. Export your trade history first, then request deletion from Settings → Account. Records we are legally required to keep, such as invoices, are retained per the privacy policy.

Question 21

Which signal sources are supported?

Accepted Answer

Telegram channels and groups, Discord channels, and TradingView webhook alerts including strategy alerts.

Question 22

Do signals need a specific format?

Accepted Answer

No. For Telegram and Discord the parser reads free-form messages and extracts instrument, direction, entry, stop-loss and take-profit. For TradingView you write the JSON payload yourself from the provided template.

Question 23

I am not an admin of the signal channel. Can I still use it?

Accepted Answer

Yes. PipSync reads channels through your own Telegram login, so being a member of the channel is enough — no admin rights and no bot are involved.

Question 24

Can it read signals posted as screenshots?

Accepted Answer

No. Image-only signals cannot be parsed. You need a text version of the signal.

Question 25

Can I send my own signals?

Accepted Answer

Yes. Post them into a private Telegram channel that PipSync reads, or POST them to your TradingView webhook URL from any system that can make an HTTP request. A webhook from your own system is never traded automatically: it is saved as a signal for your approval, because only alerts that TradingView itself sends can auto-trade.

Frequently asked questions

Pricing and plans

Brokers and accounts

Risk and execution

Security and data

Signal sources

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