The short version
PipSync does not refund subscription payments. Once a monthly or annual fee has been charged, that period is yours to use, and the fee is not returned — not in part and not for unused time. Mandatory statutory consumer rights are unaffected.
There is no contractual refund period, no trial and no money-back promise. The Free plan is the way to try PipSync before paying: connect a signal source and see how your channel is read.
Cancelling
Settings → Billing → Cancel, then confirm with Cancel for good. Cancelling stops the next renewal; your access continues until the end of the period you already paid for. There is no cancellation fee. Step by step: How to cancel your subscription.
Billing errors
A mistake on our side is corrected, not "refunded":
- the same period charged twice,
- a charge taken after your cancellation had already taken effect,
- an amount that differs from the price shown at checkout.
Email support@pipsync.io with the invoice number. A confirmed billing error is corrected; the refund policy page has the details.
Questions about withdrawal or a specific charge: message us in the support chat; a team member answers them.
What is never covered
- Trading losses, slippage and missed opportunities. PipSync routes orders; the market outcome is yours.
- Fees charged by your broker or exchange.
- A feature, broker or market not meeting your expectations.
- Subscriptions we terminate for a material breach of the Acceptable Use Policy or a sanctions violation.
The AGB and the refund policy page are authoritative if anything here differs.