The short version
PipSync does not refund subscription payments. Once a monthly or annual fee has been charged, that period is yours to use, and the fee is not returned — not in part and not for unused time.
There is no refund period, no trial and no money-back promise of any kind. The Free plan is the way to try PipSync before paying: connect a signal source and see how your channel is read.
Cancelling
Settings → Billing → Cancel subscription. Cancelling stops the next renewal; your access continues until the end of the period you already paid for. There is no cancellation fee.
Billing errors
A mistake on our side is corrected, not "refunded":
- the same period charged twice,
- a charge taken after your cancellation had already taken effect,
- an amount that differs from the price shown at checkout.
Email support@pipsync.io with the invoice number. We answer within 5 business days and reverse a confirmed error to the original payment method.
What is never covered
- Trading losses. PipSync routes orders; the market outcome is yours.
- Fees charged by your broker or exchange.
- A broker or feature not being available on your plan or in your region.
The refund policy page is authoritative if anything here differs.