Last updated: 22 September 2026 · Issued by pipsync, LLC (Delaware, USA) · Governed by the laws of the State of Delaware, USA and 17 U.S.C. §512
PipSync respects the intellectual property rights of others and expects its users to do the same. The Service hosts material that users submit or that we mirror on their instruction — including images and text from third-party signal channels that are copied to our storage and re-served, verbatim third-party signal messages, user avatars and workspace logos. We do not review that material before it is stored.
This policy describes how pipsync, LLC responds to claims that content hosted on the Service infringes copyright, in line with the safe-harbour provisions of the U.S. Digital Millennium Copyright Act, 17 U.S.C. §512. It supplements our Terms of Service and Acceptable Use Policy.
Notices of claimed infringement and counter-notifications must be sent to our designated agent at the address below.
Email is the fastest channel. Notices that reach us through other addresses, the in-app chat or social media may not be processed under this policy.
If you believe content on the Service infringes a copyright you own or are authorised to enforce, send our designated agent a written notice containing the elements required by 17 U.S.C. §512(c)(3):
On receipt of a compliant notice we remove or disable access to the material expeditiously, notify the user who provided it, and record the notice. A notice that does not substantially comply with the elements above may not be acted upon; we will tell you what is missing where we reasonably can.
If material you provided was removed or disabled and you believe this was the result of a mistake or misidentification, you may send our designated agent a counter-notification under 17 U.S.C. §512(g) containing:
We forward a compliant counter-notification to the original claimant. Unless the claimant tells us within 10 business days that they have filed a court action seeking to restrain the alleged infringement, we restore the material no earlier than 10 and no later than 14 business days after receiving the counter-notification.
We terminate, in appropriate circumstances, the accounts of users who are repeat infringers. We keep a record of takedown notices received against each account; an account that accumulates multiple valid notices that are not resolved by a compliant counter-notification, or a single instance of flagrant infringement, may be suspended or closed without refund under our Refunds & Cancellation Policy. We may also remove mirrored channels or block sources that are the subject of repeated notices.
Under 17 U.S.C. §512(f), anyone who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages — including costs and attorneys' fees — incurred by the alleged infringer, by the copyright owner or its licensee, or by pipsync, LLC. Consider whether the use is authorised, licensed or fair before sending a notice.
The notice and counter-notification channel above is open to everyone, regardless of where you or the work are located. If your national law gives you additional rights — for example under the EU Digital Services Act or the German Urheberrechts-Diensteanbieter-Gesetz — you may raise them through the same designated agent; we will treat a notice that substantially meets the elements in section 3 as a valid complaint even if it cites a different statute.
We may update this policy when the law, our agent details or our handling procedures change. The date at the top of this page shows the current version; material changes are announced in the changelog. Questions about this policy go to support@pipsync.io.