Question 1

How does pricing work?

Accepted Answer

PipSync has a real Free tier for 1 signal source and 1 broker with basic risk rules. Paid plans unlock higher limits, more automation and priority support as your workflow grows.

Question 2

Is there a free trial for Pro?

Accepted Answer

You can start on Free today. Paid checkout is shown only when the selected payment gateway is available for your account.

Question 3

Can I cancel at any time?

Accepted Answer

Absolutely. There are no lock-in contracts. You can downgrade or cancel your subscription any time from Settings → Billing. You keep access until the end of your billing period.

Question 4

Which brokers does PipSync support?

Accepted Answer

PipSync currently supports MetaTrader 5 (MT5) with any MT5-compatible broker. cTrader support is in active development and coming soon. Check the roadmap on the dashboard for updates.

Question 5

Does PipSync hold or move my funds?

Accepted Answer

No. PipSync connects to your broker account to place trades but never has custody of your funds. Your money stays in your broker account at all times.

Question 6

Can I connect more than one broker account?

Accepted Answer

Yes — Pro and ML Signals plans support multiple broker connections. This lets you mirror signals across live and demo accounts simultaneously, or split positions across different accounts.

Question 7

What risk controls does PipSync apply?

Accepted Answer

PipSync supports configurable per-account risk rules including: maximum lot size per trade; daily drawdown limit (pauses trading when breached); max number of open positions; allowed instruments whitelist; and manual approval mode (review trades before execution).

Question 8

What happens when my drawdown limit is hit?

Accepted Answer

When your configured daily drawdown limit is reached, PipSync automatically pauses all new trade execution for that day. You'll receive a dashboard notification and (if enabled) a Telegram alert. Trading resumes the next day or when you manually reset it.

Question 9

What is Manual Approval mode?

Accepted Answer

When Manual Approval is on, every incoming signal is held in a queue for you to review. You approve or reject each trade individually. This is ideal while you're evaluating a new signal source before trusting it fully.

Question 10

Is my trading data secure?

Accepted Answer

Yes. All data is transmitted over TLS. Broker credentials are stored through app-managed encryption when storage is required. PipSync never exposes credentials via API or logs. We do not store or transmit withdrawal permissions.

Question 11

Why does PipSync need my broker password?

Accepted Answer

MT5 requires full account credentials to open and close positions programmatically. PipSync uses these only to place trades on your behalf. For read-only monitoring, you can provide the Investor Password instead, which prevents any trade execution.

Question 12

Does PipSync support two-factor authentication?

Accepted Answer

Yes. You can enable 2FA (TOTP-based) from Settings → Account → Security. We strongly recommend enabling it on your PipSync account.

Question 13

Which signal sources are supported?

Accepted Answer

Currently: Telegram channels/groups, TradingView webhook alerts, and Discord channels. More integrations are planned — check the roadmap or contact us if you need a specific source.

Question 14

Do signals need to be in a specific format?

Accepted Answer

For Telegram and Discord, PipSync uses an AI-powered parser that understands common signal formats used by signal providers. For TradingView, you construct the webhook JSON yourself using our template. See the setup guides for details.

Frequently Asked Questions