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Help›Account & billing›Billing, plans and invoices

Billing, plans and invoices

Upgrade, downgrade, cancel, and find your invoices — plus what happens to your data when a plan ends.

Where everything is

  • Settings → Billing — current plan, usage against limits, payment method.
  • Invoices — every invoice as PDF, including the tax details for your business.
  • The pricing page — the authoritative list of what each plan includes.

Changing plan

ActionWhen it takes effectMoney
UpgradeImmediately — new limits apply at once.Prorated for the rest of the period.
DowngradeAt the end of the current period.No charge until then.
CancelAt the end of the current period.No further charges. Access stays until the period ends.
Reactivate before period endImmediately.Nothing changes — the cancellation is simply withdrawn.
Cancelling never deletes your data. Sources and accounts above the Free limits are paused, and come straight back if you resubscribe.

Invoices and tax

  • Invoices are generated per billing period and downloadable as PDF.
  • Add your company name, address and VAT id under Settings → Billing before the next invoice — issued invoices cannot be edited retroactively.
  • Failed payments retry automatically; you are notified before access is affected.

Refund conditions are on the refund policy page.

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Still stuck?

Send the raw signal, the timestamp and the account name — that is usually enough to answer on the first reply.

Contact support