Billing, plans and invoices
Upgrade, downgrade, cancel, and find your invoices — plus what happens to your data when a plan ends.
Where everything is
- Settings → Billing — current plan, usage against limits, payment method.
- Invoices — every invoice as PDF, including the tax details for your business.
- The pricing page — the authoritative list of what each plan includes.
Changing plan
| Action | When it takes effect | Money |
|---|---|---|
| Upgrade | Immediately — new limits apply at once. | Prorated for the rest of the period. |
| Downgrade | At the end of the current period. | No charge until then. |
| Cancel | At the end of the current period. | No further charges. Access stays until the period ends. |
| Reactivate before period end | Immediately. | Nothing changes — the cancellation is simply withdrawn. |
Cancelling never deletes your data. Your signal sources and broker accounts stay exactly as they are — nothing is removed or switched off, so your setup is intact if you resubscribe. What changes is what you can add: once the paid period ends you are back to the Free plan's limits, so you cannot connect anything new beyond them until you subscribe again.
Invoices and tax
- Invoices are generated per billing period and downloadable as PDF.
- Settings → Billing has no company-name, address or VAT-id fields: the details on an invoice come from checkout and are kept at Stripe (Payment & invoices). If something cannot be changed there, message us in the support chat before the next charge; issued invoices are not rewritten.
- Failed payments retry automatically. While a payment is outstanding, new orders (automatic, confirmed and manual) are paused from the first failed payment; open positions at your broker are not closed.
Refund conditions are on the refund policy page.
Still stuck?
Send the raw signal, timestamp and account name. Never send passwords, API keys or broker credentials.