Brokers rename instruments freely. The same market shows up as GOLD, XAUUSD, XAUUSD.m, XAUUSD.raw or XAUUSDmicro depending on who you signed up with.
Find the name your broker uses
Open Market Watch in the terminal and show all symbols, not just the default list. That spelling is the only one your broker accepts.
Map it on the channel
Add a mapping so incoming names are translated before routing:
GOLD -> XAUUSD.raw US30 -> DJ30 NAS100 -> USTEC
The part people miss
Suffixed variants are different symbols with different contract sizes. A micro variant is typically a tenth of the standard one. After changing a mapping, check the next trade's lot size — a mapping that routes correctly can still size wrongly.
PipSync reads the contract spec from your broker per symbol rather than assuming, and rejects the trade if it cannot read one. That rejection is deliberate: sizing on a guess is how a 0.5% risk quietly becomes 5%.