The short version
If PipSync is not what you expected, request a refund within 14 days of the charge and we process it.
How to request
Open a support ticket from Help & Support in the dashboard, or email support@pipsync.io, naming the invoice. You do not need to justify the request.
Timing
Refunds are issued to the original payment method. Your bank or card issuer typically needs 3–5 business days after we process it before the money is visible.
What a refund does not cover
- Trading losses. PipSync routes orders; the market outcome is yours.
- Fees charged by your broker or exchange.
- Charges older than the refund window, unless something on our side is at fault — in which case tell us regardless of the date.
The current terms are on the refund policy page, which is authoritative if anything here differs.