When auto-trading refuses a signal, its card on the Signals page says why, once per account, for example "Account Deriv Demo: 0.8 lots is below the broker's minimum of 4 for Volatility 50 Index, no order was sent." Most reasons come with a button that opens the place to fix it.
Reasons and what to do
| Reason on the card | What to do |
|---|---|
| The account does not list the instrument | Set its exact name in the channel's Symbol mapping; check the Symbol preview below it |
| The account lists it under more than one name | Pick the one to trade in the Symbol mapping |
| Lot below the broker's minimum | Raise Fixed Lots, or turn on Raise to the broker minimum |
| Lot size could not be calculated | Use Fixed Lots for now; risk-based sizing needs the broker's contract data |
| Risk guard blocked the trade | Your own limits (open trades, risk per trade) were reached |
| The signal was incomplete | Missing or impossible stop-loss, take-profit or entry. PipSync never trades without a stop-loss and take-profit |
| Your plan does not allow this trade | Auto-trading or a plan limit; see Plans |
| The account was inactive or unavailable | Open Trading Accounts and check that it is switched on and connected |
| Market closed, not enough margin, broker rejected | Shown as the broker reported it |
The AI score is never the reason. It only marks signals as approved; it does not decide whether a trade is placed, so changing the auto-approval threshold does not change refusals. See What is the AI score on a signal?.
To filter the list to refused signals, open Signals and set the status filter to Rejected.