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Refunds & Cancellation

Last updated: 22 September 2026 · Issued by pipsync, LLC (Delaware, USA)

1. The Short Version

  • Self-service cancel any time from Account → Subscription. Cancellation takes effect at the end of the current billing period; the remaining term stays active.
  • Payments are final. Subscription fees are not refunded — neither in part nor for unused time (see §3).
  • Billing errors are corrected. A duplicate charge or a charge after a completed cancellation is reversed once you tell us (see §4).
  • Availability credits apply only where a signed Enterprise agreement explicitly provides them; see our Availability Policy.

2. Cancellation

You can cancel any subscription at any time without giving a reason via the in-app self-service flow. The cancellation:

  • Stops the next automatic renewal.
  • Keeps your access (signal copy, dashboards, broker connections) active until the end of the period you have already paid for.
  • Does NOT delete your account or your historic trade records — use Account settings or contact privacy support for that.

3. No Refunds

pipsync, LLC does not refund subscription payments. When a monthly or annual fee has been charged, that period is yours to use in full, and the fee is not returned — not in part, not pro-rata for unused time, and not because a feature, broker or market did not meet your expectations.

This applies from the moment the charge succeeds. There is no refund period, no trial period and no money-back promise of any kind. Before you pay, the Free plan lets you connect a signal source and see how PipSync reads your channel; use it to decide whether a paid plan is right for you.

If you do not want to be charged again, cancel under Account → Subscription before the renewal date (see §2). Your access continues until the end of the period you have already paid for.

4. Billing Errors

A billing error on our side is not a refund question, and we correct it:

  • The same period was charged twice.
  • A charge was taken after your cancellation had already taken effect.
  • An amount differs from the price shown at checkout.

Send the invoice number to support@pipsync.io. We answer within 5 business days and reverse a confirmed error via the original payment method.

5. Non-Refundable

  • Subscription fees once charged, including unused time on a monthly or annual plan.
  • Trading losses, slippage, missed opportunities or any other broker-account outcome.
  • One-off setup, training or consulting fees once delivered.
  • Subscriptions terminated by us due to material breach of the Acceptable Use Policy or violation of sanctions.

6. Chargebacks

If you initiate a chargeback with your card issuer or bank without first contacting us, we may suspend your account pending resolution. We encourage you to contact support@pipsync.io first — most issues resolve within 24 h and avoid the dispute fee passed on by the card network.

7. Availability Credits

Subscriptions do not include automatic downtime credits. If your signed Enterprise agreement includes an availability credit, that credit is applied as described in that agreement and is not paid in cash. See the full Availability Policy.

8. Contact

support@pipsync.io — billing questions and billing-error reports.