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Getting Started
MT5 & Brokers
Telegram & Channels
TradingView & Webhooks
Trading Mechanics
Error Messages
Account & Billing
Compliance & Security
35 articles
"Invalid volume" — what to change
The calculated lot size is below the broker minimum, above the maximum, or off the step size.
"No connection" / account disconnected
Distinguish a broker maintenance window from a real credential problem.
"Not enough money" — margin, not risk
A correctly-sized trade can still be refused for margin. Two different limits.
"Unknown symbol" — what to change
The instrument name in the signal does not exist at your broker.
14-day refund policy
When a refund applies, how to request one, and how long it takes.
A message arrived but no signal was created
Where to look, and the four usual causes.
Binance and Bybit API keys
Create a trading-only key. Never one that can withdraw.
Break-even, partial closes and trailing stops
What PipSync does with a provider's follow-up messages.
Connect a Telegram channel
Add the bot, verify the channel, and what to do when you are not an admin.
Connecting a prop-firm or challenge account
Same connection as any broker. Different risk configuration — and check the firm's rules first.
Connecting cTrader
OAuth instead of a password, and what behaves differently from MetaTrader.
Exporting and deleting your data
What is stored, how to get it out, and what deletion actually removes.
Filtering a noisy channel
Keyword rules, symbol allowlists and trading hours — and the filter that silences everything.
Finding your exact MT5 server name
Three places it is written down, and the mistakes that look like a wrong password.
Finding your way around the dashboard
Which screen answers which question.
Getting your TradingView webhook URL
Where the URL lives, and what to do if it leaks.
How to cancel your subscription
Cancel any time from Settings → Billing. What happens to your data and accounts.
How to connect your MT5 account
Login, password and the exact server name — plus what to do when it fails.
How your lot size is calculated
The formula, a worked example, and why gold behaves differently from EURUSD.
Investor password vs master password
Which one to give PipSync, and what each one allows.
Invoices, company details and VAT
Where invoices live and why company details must be set before the charge.
Risk disclosure
What you are taking on when you automate somebody else's signals.
Setting up two-factor authentication
Turn it on before you connect a live account. Store the recovery codes somewhere else.
Signals with several take-profit targets
Split evenly, first target only, or last target only — and what each costs.
Symbol names and broker suffixes
Why GOLD, XAUUSD and XAUUSD.m are the same market with three names — and different sizing.
The alert fires but nothing happens in PipSync
Work out which side of the wire the problem is on, in one step.
The channel owner will not add the bot
Set up a relay channel you control and connect that instead.
The daily drawdown limit
How it is measured, when it resets, and what to do before resetting it.
The kill switch
Stop all new execution immediately. What it does and, importantly, what it does not.
TradingView payload reference
Every field PipSync reads from an alert message.
Upgrading and downgrading
When each takes effect, and what happens to sources above the new limit.
Welcome to PipSync
What PipSync does, what it never does, and where to start.
What is the parser confidence score?
How sure the parser is that it read the message correctly — and what to do with that.
Why start on a demo account
The three failure modes a demo account catches for free.
Your first week — a checklist
The order to do things in so a configuration mistake costs you nothing.
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