Centre d'aide
Centre d'aide
Comment pouvons-nous vous aider ? Recherchez dans notre base de connaissances ou ouvrez un ticket de support.
39 articles
- "Invalid volume" — what to changeHow the lot size is adjusted to the broker's minimum, maximum and step — and when an order is refused instead.
- "No connection" / account disconnectedDistinguish a broker maintenance window from a real credential problem.
- "Not enough money" — margin, not riskA correctly-sized trade can still be refused for margin. Two different limits.
- "Unknown symbol" — what to changeThe instrument name in the signal does not exist at your broker.
- A message arrived but no signal was createdWhere to look first, and the usual causes.
- Auto-trading TradingView alertsOpt-in and off by default: how to switch it on, which alerts trade, and how risk is capped.
- Binance and Bybit API keysCreate a trading-only key. Never one that can withdraw.
- Break-even, partial closes and trailing stopsWhat PipSync does with a provider's follow-up messages, and what the trailing-stop settings do today.
- Connect a Discord channelDiscord is supported: Channels → Add Discord → Connect with Discord, invite the PipSync bot, pick channels. You need to own the server or have Manage Server.
- Connect a Telegram channelLog in with your own Telegram account and pick the channel — no bot to add, no admin rights needed.
- Connecting a prop-firm or challenge accountSame connection as any broker. Different risk configuration — and check the firm's rules first.
- Connecting cTraderOAuth instead of a password, and what behaves differently from MetaTrader.
- Daily loss and trades-per-day limits — what PipSync does and does not doThe optional Max Daily Loss and Max Trades/Day: what they stop, how the day is measured, and what to watch at your broker. There is no total drawdown limit.
- Do I need to be admin of the channel?No. PipSync reads as your own Telegram account, so being a member of the channel is enough.
- Exporting and deleting your dataWhat is stored, how to get it out, and what deletion actually removes.
- Filtering a noisy channelKeyword rules, blocked and allowed symbols and trading sessions per channel, and the filter that silences everything.
- Finding your exact MT5 server nameThree places it is written down, and the mistakes that look like a wrong password.
- Finding your way around the dashboardWhich screen answers which question.
- Getting your TradingView webhook URLWhere the URL lives, why you can copy it only once, and what to do if it leaks.
- How to cancel your subscriptionCancel any time from Settings → Billing. What happens to your data, accounts and automatic trading.
- How to connect your MT5 accountLogin, password and the exact server name — plus what to do when it fails.
- How your lot size is calculatedThe formula, a worked example, and why gold behaves differently from EURUSD.
- Investor password vs master passwordWhich one to give PipSync, and what each one allows.
- Invoices, billing details and VATWhere invoices live, what is on them, and what to do before the next charge.
- Is the demo account free? Is there a trial?The demo account comes from your broker and costs nothing. PipSync has no trial period but a Free plan; demo accounts count toward the account limit.
- Refunds and cancellationSubscription payments are final. Cancel any time; access continues to the end of the paid period.
- Risk disclosureWhat you are taking on when you automate somebody else's signals.
- Setting up two-factor authenticationTurn it on before you connect a live account. Store the recovery codes somewhere else.
- Signals with several take-profit targetsOne position per target, how the size is split, and what happens when the provider updates.
- Stopping trading immediatelyThere is no kill switch you can press yourself. These are the controls that stop new orders at once, and what they leave alone.
- Symbol names and broker suffixesWhy GOLD, XAUUSD and XAUUSD.m are the same market with three names — and different sizing.
- Telegram login: code blocked or not arrivingTelegram says all available options were already used, or no code shows up: wait about 30 minutes, request the code only once, look in the Telegram app, or use QR sign-in.
- The alert fires but nothing happens in PipSyncWork out which side of the wire the problem is on, in one step.
- TradingView payload referenceEvery field PipSync reads from an alert message — and what gets an alert rejected.
- Upgrading and downgradingWhen each takes effect, and what happens to sources above the new limit.
- Welcome to PipSyncWhat PipSync does, what it never does, and where to start.
- What is the AI score on a signal?A 0–100 quality estimate for a signal — not a guarantee of the outcome, and not what decides whether a trade opens.
- Why start on a demo accountThe three failure modes a demo account catches for free.
- Your first week — a checklistThe order to do things in so a configuration mistake costs you nothing.
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Comment pouvons-nous vous aider ? Recherchez dans notre base de connaissances ou ouvrez un ticket de support.